![]() ![]() Also, keeping the lines of communication open during the on-site phase means that travelers are provided with an additional way of expressing their opinion and concerns on the spot. Our study shows that guests are significantly more likely to have a better experience when communicating through text messages and on social media. ![]() So here’s why you should definitely look into the benefits of WhatsApp to prepare for the inevitable future!įirst of all, it’s no longer a secret that communication between guests and hotel staff is often used in in form of direct messaging. Anticipating all of the issues that hotels will face, TrustYou is gearing up to add WhatsApp to our Guest Messaging solution, joining FB Messenger, Google Messaging, SMS, Webchat, and Email solutions. ![]() Until now, many mid- and large- sized companies have been strategizing and planning how to add WhatsApp to their communication mix. In the beginning of this year, WhatsApp unveiled their Business app to small businesses, slowly adding new regions to the list of available countries. Why would they, really? This particular app has become incredibly popular and its applicability now goes beyond the entertainment function. It’s been almost 10 years since WhatsApp hit the market for individual users and people all around the world just can’t seem to get enough of it. ![]()
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